Wednesday, March 12, 2014

Apple 'pares' down iPhone return policy, now only 14 days

Apple has quietly shortened the grace period for the iPhone from 30 days to 14 days. First noted by 9to5Mac on Wednesday, the change brings Apple's return policy in line with its carrier partners who had already only been offering a 14 day return window.

The report said that the new policy was set to go into effect on March 13, but as of Wednesday, the text online at Apple's site had already been changed. The screenshot above shows the pertinent text. It says:
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
To be clear, although the earlier 30-day-return policy gave customers the ability to return a device purchased at an Apple store or online from Apple over a longer period than carriers allowed, if it was returned after the 14th day customers would still be required to pay any necessary Early Termination Fees (ETF) or any other penalties per the carrier.

The change not only brings Apple in line with its carrier partners, it also means that it has now unified its return policy. Every other product purchased from Apple had already been subject to a 14 day return policy.

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