Tuesday, May 15, 2012

Blizzard comes to the rescue of GAME customers, offers free D3 games

Blizzard has come to the rescue of some Australian gamers, who purchased Diablo III from the now under-administration (read: similar to Ch. 11 bankruptcy in the U.S.) company GAME. Some customers were told that their stores would not be getting any stock, and in addition, they would not be getting refunds.

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Those who purchased with a credit card could obviously dispute the charge and get their money back, after some period of time, but those who might have purchased with check or cash would have a much harder time.

All that said, Blizzard has stepped in and done "the right thing." In a post on the Battle.net forums, Community Manager Lylirra announced:

"We're aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year -- the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we've put the following process in place.

Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
  1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
  2. Download and start playing when the servers go live!
  3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
  4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.
We'll post further details here [meaning on the forum] on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!"

This is a very customer-centric move that Blizzard has made. Without this, affected GAME customers who did not use credit cards were up a creek, not just without a paddle but without a boat, as well.

The fact is that in their situation they became unsecured creditors, which puts them at the end of the line as far as receiving any proceeds.

Unfortunately, buying, downloading, and logging in to Battle.net was a challenge for any taking Blizzard up on its offer. Demand was so high as the game launched that Blizzard was forced to take Battle.net offline for a short time and had to launch more servers to accommodate the number of users attempting to log in following the Diablo III launch.

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