report indicates that T-Mobile will, on Jan. 30, “begin offering additional support to customers using an Apple iPhone on our network.” In addition, T-Mobile's new iPhone support will include “common procedures, information about feature and specifications and other basic device questions.”
What T-Mobile really wants is the iPhone on its network, natively. It's said before that it's waiting for Apple to pull the trigger. Of the Big Four U.S. wireless carriers, T-Mobile is the only one without an iPhone. Even a small regional carrier, C-Spire, has access to the iPhone 4S.