Sunday, April 24, 2011

PSN, Qriocity outages due to hacking, says Sony, while Microsoft laughs

Sony's PlayStation Network (PSN) and Qriocity services were offline for much of last week, and Sony has confirmed that the outage was a result of an "external intrusion." In other words, the root cause was a hacker attack.

Sony said it had kept the services offline while it conducted an investigation into the incident. In the blog post, Patrick Seybold, a spokesman for Sony, said,
“An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.”
Naturally the hacker group Anonymous came to mind for many, but while the group earlier attacked some of Sony's sites during the geohot (George Hotz) jailbreaking case, that case has since been settled. In addition, Anonymous halted its initial attacks after deciding that it was hurting PS3 owners, the ones that it was trying to support.

Anonymous publicly came out and said it was not behind the shutdown. Instead, Anonymous said “Sony is incompetent.”

The services are still down at the time of this writing. The latest official update on the matter was made on Saturday, and said:
We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.
Microsoft also decided to chime in, saying:
“Of course it’s regretful that Sony is encountering issues at such a busy time, and Microsoft takes no joy in the problems gamers are having playing their favourite games online. That being said, we are expecting Microsoft’s robust online network to see an increase of traffic from those gamers who own both systems. Being able to play their games via the Xbox LIVE network could make all the difference for some gamers, and the Xbox Nations event will allow all of them to do just that – whether they have a Gold subscription or not.”
Yes, Microsoft kicked Sony while both it, and PSN, were "down."



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