The service allowed you to call 1-800-GOOG-411, and speak the name of a business, along with the city and state. After that, the service could connect you, give you more details, or give you even a list of matches, if there were multiple.
It was, of course, an exercise for Google's voice recognition technology. However, who really needs the service, if you have an Internet-connected smartphone?
Going forward, Google will continue to provide a service for non-smartphone users. If you don’t have a smartphone, you can send a text message with the name and location of the business to 466453 ("GOOGLE") and they will text you the information.
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