Sunday, July 25, 2010

Reality Distortion Field active as 73% of iPhone owners happy with AT&T

Based on all the criticism of AT&T, you'd think their subscribers would villify them. Yet iPhone customers love AT&T, with 73 percent of them saying the are "very satisfied" with AT&T's service, according to the Yankee Group.

Buy your TASER C2 Today!Why would that be, particularly with a vocal crowd of customers, particularly in large urban centers like San Francisco, Los Angeles, and New York, complaining about dropped calls? Apple Store Geniuses have even said that seeing 30 percent of your calls drop in New York City is "normal."

So why the big love of AT&T? Keep in mind that 73 percent figure is for iPhone users. The Yankee Group says it's that "reality distortion field" that hangs over the iPhone.
"Consumers transfer the high gloss of their Apple iPhone experience to AT&T. The iPhone creates a halo effect that rubs off."
It's not as though AT&T's overall rating is that much lower, as well. 68 percent of its users overall say they are satisfied with AT&T; the industry average for smartphones is 69 percent.

At the same time, the Yankee Group report says that 77 percent of iPhone owners say they'll buy another iPhone, compared to 20 percent of Android customers who say they'll buy another Android phone. That's rather amazing, but with the fragmentation among devices, OS versions, and carriers for Android phones, a lower rating isn't a surprise.

But 20 percent? Readers, how about you? iPhone or Android, Sprint, T-Mobile, Verizon or AT&T, what are your opinions?

Click Here For The Wall Street Journal


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