With regards to the most dropped calls, there's not contest. It's AT&T all the way.
It's particularly unfortunate that T-Mobile and AT&T trail; they use GSM technology, and GSM is dominant worldwide as opposed to Verizon and Sprint's CDMA.
The poll asked 4,040 smartphone users in March how many dropped calls they had experienced in the past three months. Verizon users said they had dropped only 1.5 percent of their calls, Sprint users 2.4 percent, T-Mobile users 2.8 percent, and AT&T users 4.5 percent. That's a sad 3x the number of dropped calls that Verizon users see.
Of course, some have theorized that even Verizon's network would break under the weight of the iPhone's data usage. If in fact we get a Verizon iPhone at the end of this year, as is rumored, we may find out.
Update: we received the following statement from AT&T:
"Statistically valid drive test shows the AT&T network continues to deliver the nation's fastest 3G network and near best-in-class call retainability nationwide. AT&T's network dropped only 1.44 percent of calls nationwide, within two-tenths of 1 percent of the industry leader and a difference of less than two calls out of 1,000.
"Those results, from GWS, show that, on a national basis, AT&T is within just two-tenths of a percent of the industry leader in wireless call retainability. That's a difference of just two calls in a thousand, a virtual dead-heat.
"The opinions compiled in the survey you mention are dramatically at odds with actual quantitative results derived from millions of calls made during extensive drive-testing of the AT&T mobile broadband network by a highly respected outside firm."
8 comments:
My Iphone with AT&T drops calls everytime I make a phone call. It's rediculous. As much as I like the Iphone, I am going to get out of the contract because of the distracting dropped calls. I pay $123 a month with dropped calls on every phone call. When my friend has a Boost Mobile phone and never has dropped calls. He pays $50 a month. You do the math. Good service is much more important to me than the hardware. Apple needs to wake up an extend service to other carriers.
Well, I've had my iPhone 4 since they debuted and I rarely have dropped calls and have had a strong signal most places I've been. I live on the central coast of California and have as good of coverage as when I had Verizon. I also have never had an issue with the supposed antenna issue, ever. Love my iPhone! You couldn't pay me to switch to anything else. AT&T has also purchased a whole system of towers just recently and coverage just seems to be getting better and better.
When it comes right down to it, ALL cell phone companies suck but the iPhone ROCKS!
I had an original iPhone, with minimal call hassles. Then the 3Gs. I tolerated dropped calls near my home, thinking it was "too rural". But when I made a Thanksgiving holiday trip to Philly (from NC)-- all along I-95, calls dropped left and right. Still more calls dropped as I sat in my top-down convertible, in a parking area, along Philly's West River Drive. By mid-December, I had moved on to Verizon's Droid. It didn't phase me to pay the ETF-- anything to get away from the AT&T NetWon't.
Now, I have both the original Droid & the Droid X. Dunno which I luv more-- the fact that each is a true phone with no-hassle calling, or the freedom to put any app on the phone desired, thereby enhancing personal productivity (Google Voice is just one absolute gem for this self-employed attorney.). "Never" is a strong word, but I assure you, I will never again buy an Apple product, nor will I ever again be an AT&T *cuss*-tomer.
I doubt that AT&T is including calls that failed to connect in the first place as opposed to calls that were successfully initiated and dropped mid-call. I use an iPhone 3GS and often times cannot connect to make a call.
AT&T cheated. They tested their mobile broadband service vs the others voice service. That runs over TCP / IP. Of course you'll drop less calls. The TCP protocol will just keep resending the data until it arrives. The call won't drop, but the latency would go through the roof.
Nice Spin AT&T. Not fair or accurate, but great spin.
I live in Chicago and know of more than 20 people including myself that have dropped ATT service. Before switching to Sprint I averaged 10-15 dropped calls a day. I wouldn't even use the my phone, because of the disruption, choosing instead to call from a landlines. I had 3 different handsets by different companies. The dropped calls were all over Chicago, LSD, suburbs, north and west side. The bottom line is ATT's service is horrific and there should be a call action lawsuit against them. I will NEVER use them again.....worst company ever.
I snow-bird between LI and Punta Gorda, FL.
While at home in NY, I can get up to 2 bars.
In Florida, it can take me 15 or more attempts to connect, regardless of the number of bars I show.
People in the same town cannot call me, the calls go directly to voicemail, which I usually cannot connect to.
It's like I'm testing a brand new invention for someone.
Every now and then, it works.
I have tried almost every phone from Iphone, smartphones to basic phones - continue to have over half of my daily calls dropped; At home, at work, in the car, mall or street - some very important business calls that cost me additional money. Why should we continue to pay for services we do not receive?
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